Frequently asked questions

What is  a Virtual Run event?

Adapting to these unprecedented times, #HexawareDRHM2020 is being presented as a Virtual Run.

  • A virtual run is a running event equivalent of ‘Work From Home’.
  • No congregation at a common start and finish point, as is common for an event. You choose to run at the time and place of your choice, within the provided window of time.
  • It is advisable to run in the vicinity of your neighbourhood, with strict adherence to Social Distancing and No Group Congregation norms.
  • A window of time of 2 days(presently) is provided for enabling this.
  • It will not be a conventionally timed run based on bib, timing chip and timing mat.
  • You have to record your run on the running app you are comfortable with and then upload the same to a provided link so that all the data is collated as it would be in a running event. 

What are the race categories in the virtual Hexaware Dream Runners Half Marathon (DRHM)2020 event? 

  • Half Marathon (21.1 kms) 
  • 10 km
  • 5km 


Where can I find the Event Dates?

Please check our website for all the details.


How do I register?


What is the minimum age for registering?

The minimum age for Half Marathon (21.1 km)  10 km run and 5 km  is 18 years. There is no limit on maximum age.


How should I train for the event? Are there any training runs scheduled?

Dream Runners offers  free virtual training program details of which are posted on the website and Facebook page (www.facebook.com/dreamrunners.in).

  • Click on the Training link and register for the Training.
  • The timelines for the training program is posted on the Training Page. 
  • On the ‘Work Along with Coach’ session days, click on the link and you will be connected to the session.


Are The Training Sessions Free?

Yes


What is covered in the Registration fees?
 

Medal, Tshirt, E-certificate and donation towards the supported causes. 

Note: Tshirt is optional – the equivalent amount will be donated towards the cause. 

Note: Tshirt and Medal are not applicable for runners residing outside of India. For any additional queries, please send an email to info@dreamrunners.in 


Can I transfer/cancel my registration?  Will there be any refund?

Sorry, no cancellations are possible and donations are non-refundable.


Can I change my category once I have registered? For example, if I have registered for the Half Marathon, can I now change to a 10 km event? Or vice versa?

Please email us at info@dreamrunners.in and we will try our best to help you out.


Oops! I have made a mistake in one of my registration fields. How do I correct it?

Please email with the correct details to support@youtoocanrun.com

There was a problem during registration. I have been charged but I did not receive a confirmation. What should I do?

Please email with the correct details to support@youtoocanrun.com


Do I receive any acknowledgement after registering?

As soon as the payment is received, an email confirmation will be sent to your registered email ID. If the payment has gone through, and the email confirmation has not been received, please send an email to support@youtoocanrun.com with a Transaction reference number.

I have made the payment, but confirmation e-mail has not yet been received!

It can be due to one of two reasons:

  1. There is a possibility that the confirmation e-mail is in your spam folder. You are requested to mark our mails as ‘Not Spam’.
  2. Sometimes, there may be a time lag between the payment being made and the information reaching us, payment gateway delays. If the delay is more than a few hours, please send your reference number by e-mail to support@youtoocanrun.com and we will take the necessary steps.


Can I transfer my race entry?

Race entries are non-transferable. 


Can I register on the day of the event?

No, you cannot register on the day of the event


Which is the starting point of the run?

Please refer to ‘What is a Virtual Run Event’ 

Can you provide some details about support and aid stations?

As this is a virtual event, kindly make your own arrangements for the same. We would advise you to carry your own water bottle.

Will there be any medical facility or emergency support provided?

No

When will I get my Prize money?

As it is a virtual event, we are doing away with the leaderboard and prize money for this edition.